The Leading Event For Contact Center Professionals To Enhance Customer Engagement

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Tickets

Las Vegas Convention Center

April 24th & 25th 2024

100+ Speakers

3,000+ Attendees

200+ Suppliers

Industry Leading Speakers

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INDUSTRY LEADING SPEAKERS

Paola Cavallero

Smile CX

Solving the Dilemma: Tech Driven Interactions for Efficiency on Human Governance?

Erica Dorosin

Arise

The Future of CX: From Experience to Customer Elevation

Kamala Manju Kesavan - Session 1

Director of Engineering - Visa

A Journey of Customer-Centric Digital Transformation with Cloud and AI Integration

Astha Purohit

Walmart

Mastering AI in Customer Service: Building a Future of Enhanced Customer Interaction and Support

Paola Cavallero

Smile CX

Solving the Dilemma: Tech Driven Interactions for Efficiency on Human Governance?

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Erica Dorosin

Arise

The Future of CX: From Experience to Customer Elevation

Read More...

Kamala Manju Kesavan - Session 1

Director of Engineering - Visa

A Journey of Customer-Centric Digital Transformation with Cloud and AI Integration

Read More...

Astha Purohit

Walmart

Mastering AI in Customer Service: Building a Future of Enhanced Customer Interaction and Support

Read More...

Aditya Kejriwal

Customer and Market insights Leader - Cardinal Health

Managing Customer Experience in Healthcare

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Rohan Sharma - Session 1

Zenolabs.AI

How CXOs Are Capitalizing on AI to Transform Cost Centers into Revenue-streams

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Dennis Wakabayashi

Global Voice of CX

The United World of Empathy, Innovation and Customer Experience

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What's On?

Keynote Theater

LEARN FROM THE BEST

Hear from the businesses and innovators who are paving the way in the customer engagement market, with our unparalleled keynote seminar lineup. Gain insight into the future of the industry as our experts share their knowledge, their wins and even their failures, so that you can ensure you keep your projects on the right path.
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Technology trail

You have heard about all the new and innovative technology, now see it in person! Bringing the latest services and solutions to elevate customer engagement and contact. Bringing the future of call center and business interactions to the forefront and also showcasing the latest Ai platforms, cloud structures, real time analysis and more that will revalutionize the customer experience.

Stop by one of these highlighted suppliers to get an in person demonstration of the latest advanced CX solutions on the market.
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Industry Leading Awards

This award recognises those that are breaking boundaries across the different sectors of the embedded technology industry.

Nominees are those whose technology, product, service or strategy are having a massive impact and influence on the success of the customer engagement marketplace. Our Industry Award will select a handful of exhibitors that are providing unparalleled opportunities and solutions who are paving the way in the customer engagement and support industry to pitch their proposals to a panel of industry experts, in front of a large live audience!
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VIP Lounge

Talk shop with innovative leaders and influencers.

Filled with refreshments, appetizers, and a talk-friendly environment designed for leading decision-makers and pioneers in the industry, the VIP lounge provides customer engagement and call center professionals to sit down and speak directly with the industry’s top 5 percent about the latest business developments and hottest trends.
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Masterclasses

Gain the upper hand with direct and applicable knowledge.

Apply practical know-how for your business with Call & Contact Center Expo Masterclasses. These courses are developed for real-world scenarios to improve your customer experience and support capabilities, including the possibilities of implementing new call center tech, cloud methods, customer touchpoints and more. Take your business to the next level with Masterclass solutions and upcoming research on all things customer engagement!
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