Miami Beach Convention Center

Sept 27th & 28th 2023

10AM - 4PM WED & 10AM - 4PM THUR

GET YOUR TICKET NOW

Get Your Ticket

Enquire About a Stand

SEPT 27 & 28 / 2023

Miami, FL

The Ultimate Exhibition for the Customer Engagement Industry

Get Your FTickets

Get Your
Tickets

Las Vegas Convention Center

Sept 27th & 28th 2023

100+ Speakers

3,000+ Attendees

200+ Suppliers

Industry Leading Speakers

View all seminars

The Ultimate Exhibition for the Customer Engagement Industry

Order Your Tickets

Call & Contact Center Expo is the leading customer engagement and business intelligence event.

100+ Speakers

3,000+ Attendees

200 Suppliers

INDUSTRY LEADING SPEAKERS

Sean Albertson: Speaking at the Call and Contact Center Expo Miami

Sean Albertson

Head of Client Experience - Charles Schwab

How a Winding River Shaped an Analytics Stratigy

Adi Agashe & Neel Mehta: Speaking at the Call and Contact Center Expo Miami

Adi Agashe & Neel Mehta

Microsoft & Google

Using AI to put customer support on autopilot and get 8x faster

Sara Joy : Speaking at the Call and Contact Center Expo Miami

Sara Joy

Head of Experience & Design of Business Operations - AT&T

Simplifying the Complexity to improve Customer Experience

Brian MacLeod: Speaking at the Call and Contact Center Expo Miami

Brian MacLeod

AVP, Retail Customer Care - CVS Health

Contact Center Employee Engagement in a Virtual World

  • Sean Albertson: Speaking at the Call and Contact Center Expo Miami

    Sean Albertson

    Head of Client Experience - Charles Schwab

    How a Winding River Shaped an Analytics Stratigy

    Read More...
    Adi Agashe & Neel Mehta: Speaking at the Call and Contact Center Expo Miami

    Adi Agashe & Neel Mehta

    Microsoft & Google

    Using AI to put customer support on autopilot and get 8x faster

    Read More...
    Sara Joy : Speaking at the Call and Contact Center Expo Miami

    Sara Joy

    Head of Experience & Design of Business Operations - AT&T

    Simplifying the Complexity to improve Customer Experience

    Read More...
    Brian MacLeod: Speaking at the Call and Contact Center Expo Miami

    Brian MacLeod

    AVP, Retail Customer Care - CVS Health

    Contact Center Employee Engagement in a Virtual World

    Read More...
    Clay Heinz: Speaking at the Call and Contact Center Expo Miami

    Clay Heinz

    GVP Regulated Industries - TTEC

    Optimize Your CX With a Relevant Wage and Labor Strategy

    Read More...
    Amir Hameed : Speaking at the Call and Contact Center Expo Miami

    Amir Hameed

    Senior Vice President, Worldwide Solution Sales and Enginering - RingCentral

    Beyond Bots - Doing so much more with AI in the Contact Center

    Read More...
    Shivakumar Padmanaban: Speaking at the Call and Contact Center Expo Miami

    Shivakumar Padmanaban

    Vice President - Global Customer Care & Experience - Genpact

    Defining the CX expectations with current Industry trends, 6 Ps for a successful CX transformation in Customer Care and case studies

    Read More...
    Cassidy Klundt: Speaking at the Call and Contact Center Expo Miami

    Cassidy Klundt

    Foundever

    Enhancing CX in Post-Pandemic World

    Read More...

VIEW MORE SPEAKERS

What's On?

  • Keynote Theater

    LEARN FROM THE BEST

    Hear from the businesses and innovators who are paving the way in the customer engagement market, with our unparalleled keynote seminar lineup. Gain insight into the future of the industry as our experts share their knowledge, their wins and even their failures, so that you can ensure you keep your projects on the right path.

    Find Out More
    Man speaking to Crowd

  • Technology trail

    You have heard about all the new and innovative technology, now see it in person! Bringing the latest services and solutions to elevate customer engagement and contact. Bringing the future of call center and business interactions to the forefront and also showcasing the latest Ai platforms, cloud structures, real time analysis and more that will revalutionize the customer experience.

    Stop by one of these highlighted suppliers to get an in person demonstration of the latest advanced CX solutions on the market.

    Find Out More

  • Industry Leading Awards

    This award recognises those that are breaking boundaries across the different sectors of the embedded technology industry.

    Nominees are those whose technology, product, service or strategy are having a massive impact and influence on the success of the customer engagement marketplace. Our Industry Award will select a handful of exhibitors that are providing unparalleled opportunities and solutions who are paving the way in the customer engagement and support industry to pitch their proposals to a panel of industry experts, in front of a large live audience!

    View More

  • VIP Lounge

    Talk shop with innovative leaders and influencers.

    Filled with refreshments, appetizers, and a talk-friendly environment designed for leading decision-makers and pioneers in the industry, the VIP lounge provides customer engagement and call center professionals to sit down and speak directly with the industry’s top 5 percent about the latest business developments and hottest trends.

    Find Out More

  • Masterclasses

    Gain the upper hand with direct and applicable knowledge.

    Apply practical know-how for your business with Call & Contact Center Expo Masterclasses. These courses are developed for real-world scenarios to improve your customer experience and support capabilities, including the possibilities of implementing new call center tech, cloud methods, customer touchpoints and more. Take your business to the next level with Masterclass solutions and upcoming research on all things customer engagement!

    View More

Be a part of the industry leading event of 2023...

Want to get involved in the show?

Contact us now...

REQUEST INFO